The worst part of the vacation was the room, it smelt so bad it was beyond musty and was damp we did ask to be moved and management offered us a another room at a cost of $150 per night however that room had one queen size bed (we are a family of 4). The juice lady (sorry I forgot your name) The Food was great The Restaurants great The Entertainment / shows were great (the E- Team work very hard) We stayed in room 6152 we paid extra for a preferred swim up room.I have rated this hotel a 3.5 stars but it does have the potential to be a 5* The staff - I cannot praise the staff enough, I have never met such warm smiling caring people To name a few who made our stay extra special Management then offered to deep clean the room and try to eliminate some of the smell and remove some of the damp they agreed it was bad and advised that the smell stuck to the fan the sofa the artwork and the bamboo room divider….After they cleaned the room it was a little better for a couple of days but still not what I would expect from a 5 star hotel that’s only 10 month old !!!!. We stayed in room 6152 we paid extra for a preferred swim up room. The Entertainment / shows were great (the E- Team work very hard)
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